At WILES, we strive to create a safe and supportive environment for all our delivery professionals. Our driver community plays an essential role in our mission to transform the way goods are transported, and we greatly value their commitment and dedication to providing reliable and efficient delivery services.
To maintain the integrity and wellbeing of our platform, it is crucial that all delivery professionals adhere to the WILES Driver Community Guidelines. These guidelines outline the expectations and responsibilities that drivers must follow to ensure a positive and respectful experience for everyone involved.
While the vast majority of drivers contribute positively to our community, it is important to address actions that are not in the best interest of the WILES community. In some cases, certain actions can undermine our mission, compromise customer satisfaction, or jeopardize the safety and reputation of fellow delivery professionals.
This document serves as a clear outline of the actions that may result in a delivery professional being removed from the WILES platform. It is essential that all drivers familiarize themselves with these guidelines to prevent any misunderstandings or unintended consequences.
By adhering to these guidelines, our delivery professionals show their commitment to providing the highest level of service to our customers and reinforce the values of safety, professionalism, and respect for the WILES community.
We are dedicated to fostering a positive and supportive environment where every delivery professional feels valued and can thrive. Together, we can build a strong and reputable community that consistently exceeds customer expectations.
1. Three customer complaints over a rolling 12 month period. Examples include but are not limited to: Being late to a project, not showing up to a project you accepted, damaging an item.
2. Having an average customer feedback score of less than 4.0 out of 5.0
3. Being abusive or disrespectful to our customer support team or to our customers.
4. Manipulating the price in any way that would cause a customer to pay more than they should have paid.
5. Failure to report an accident.
6. Making inaccurate, false, or misleading claims about WILES online or in public. If you have any issues or complaints we want to hear about them. Contact us directly here so that we can help resolve your issue quickly and privately.
