Return Policy

Your satisfaction is guaranteed. If you’re not 100% satisfied with your purchase, simply contact our Customer Service department at XLXLPro.com within 15 days of delivery for a Return number.

Conditions for Returns

Our return policy applies to products purchased directly from XLXLPro.com and lasts 15 days from the date of delivery. If more than 15 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.

We accept returns of merchandise only under the following conditions:

You must receive a Return Number form before shipping the product to us. Products returned without a Return Number will not be refunded or credited and will be discarded. Your return shipment must be postmarked no later than 15 days after the delivery of the product. Products must be returned undamaged in original packaging.
Returns must include a notation of the Return Number we provide for you and a proof of purchase. Returns must be in original condition with all accessories and materials included. (You may test your Excelle XL Fitness Bar during this 15 day period, and still return it, as long as you have not damaged it during that time.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Please ship your return to the address provided at the time your Return Number is issued. Please do not send your return back to the address it was shipped from, we may not be able recover your product or issue a refund.

If you are shipping any item over $75, you should consider using a tracking shipping method or purchase shipping insurance. We cannot guarantee that we will receive your returned item, without following the previously suggested shipping methods.

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within one working week. Shipping costs such as international shipping fees and expedited shipping fees are non-refundable and will be deducted from the total refund issued.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Unauthorized Returns

Excelle XL Fitness LLC defines an unauthorized return as any merchandise returned to our facilities without a valid and current Return Number issued by us. Failure to properly mark packages with a valid Return Number, or allowing a Return Number to expire, will cause us to consider a return unauthorized. Any merchandise returned without a Return Number will not be subject to a refund or credit and we will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.

Order Cancellation Policy

Your order begins processing as soon as you click the “Submit” button. After submission, it may be possible to cancel your order by emailing us directly. Once inventory has been allocated to your order, it cannot be canceled. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.

In the event that your order has already been shipped but you no longer wish to receive it, we can request that the carrier return it to us instead of delivering it to you. If the carrier agrees, they will charge us an additional fee for returning the shipment to us. Any fees billed to Excelle XL Fitness LLC as the result of any such RTS (Return to Sender) requests will be deducted from the total refund amount for the canceled order.

If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.